For Business Customers: Continue to Order Online
👉 Register now directly in the Duni B2B Shop or log in with existing credentials.
In the B2B Shop, business customers have access to:
- the complete Duni product range
- exclusive conditions
- professional services for gastronomy, catering, and retail
What Does the Closure Mean for Private Customers?
- Our B2C online shop has been closed since 30.09.2025 and is no longer available.
- You can still find our products in brick-and-mortar retail stores and through selected partners.
Frequently Asked Questions (FAQ)
Orders & Delivery
What happens with open orders?
These will of course be processed and shipped as usual.
What happens if an ordered item is no longer available?
If an item is no longer available, you will be informed immediately and receive a refund.
Returns & Complaints
Can I still return items after 30.09.?
Yes, the statutory right of withdrawal of 14 days still applies.
How does a return work after the shop closure?
Our customer service is available to assist you with returns.
📩 Contact: kundenservice@duni.com
What should I do if I have a complaint after 30.09.?
Our customer service remains available to you.
📩 Contact: kundenservice@duni.com
Customer Account & Data
Can I still use my customer account after 30.09.?
No, the login will be deactivated after the shop closure.
What happens to my personal data?
Your data will be deleted in accordance with legal requirements. Data subject to legal retention obligations (e.g., invoice data) will be stored accordingly.
Will my data be shared with third parties?
No, your data will be processed exclusively internally and in accordance with GDPR.
Newsletter & Inspiration
What happens to my newsletter subscription?
The B2C newsletter will be discontinued.
Where can I continue to find inspiration around Duni products?
You can still find us on Instagram: @duni.global
And on the business customer website: Visit the Duni B2B Shop
I Still Have Open Questions About My Order in the B2C Online Shop – What Should I Do?
Please contact our B2C customer service:
📩 Email: kundenservice@duni.com
📞 Phone: +49 54 61 82 131
